kg999l Privacy Policy

Personal Data We Collect

kg999l collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and in certain cases from third-party verification providers. The categories of data we collect are set out below.

1.1 Registration and Account Data

• Identity information: Full name, date of birth, and gender as provided during registration. This data is used to verify your identity and confirm your eligibility to use the platform (21+ only).
• Contact information: Mobile phone number and email address. Used for account verification, transaction alerts, support communications, and — with your consent — promotional notifications.
• Login credentials: Your chosen username and a hashed (never plain-text) version of your password. We use industry-standard salted hashing algorithms so that even our own staff cannot read your password.
• Location data: City or region of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Cox's Bazar) as provided by you. Used for fraud prevention and market-appropriate service delivery.

1.2 Identity Verification (KYC) Data

When you reach withdrawal thresholds or when our risk systems flag a review, we may request:

• A copy of a government-issued photo ID (National ID Card, passport, or driving licence).
• A recent utility bill or bank statement as proof of address (dated within 90 days).
• A screenshot or confirmation of ownership of the payment method used for deposits (e.g., bKash, Nagad, Rocket account registered in your name).
• A selfie or live photograph for biometric comparison against your submitted identity document, where required by our compliance procedures.

KYC documents are stored on encrypted servers with access restricted to our compliance team. They are retained for a minimum of five years following account closure, as required by standard financial record-keeping obligations.

1.3 Financial Transaction Data

• Deposit and withdrawal amounts, timestamps, and payment method references (e.g., bKash transaction IDs, Nagad mobile numbers, cryptocurrency wallet addresses).
• Account balance history and wagering activity records, retained for audit and dispute resolution purposes.
• We do not store full payment card numbers. Card transactions are processed by PCI-DSS compliant third-party payment processors; we receive only masked card references.

1.4 Technical and Usage Data

• IP address, device type, operating system, browser type and version, and screen resolution — collected automatically when you access the platform.
• Session data including pages visited, time spent on each page, games launched, bet history, and click-stream data, used for platform optimisation and fraud analysis.
• Cookies and similar tracking technologies as described in Section 7 of this policy.

1.5 Communications Data

Records of all communications you have with our support team — including live chat transcripts, email correspondence, and any complaint submissions — are retained for quality assurance and dispute resolution. These records are stored for a minimum of two years.

How We Share Your Data

kg999l does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Essential Service Providers

We engage carefully selected third-party service providers who process data on our behalf under strict contractual obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and cryptocurrency payment gateways — for processing deposits and withdrawals. These providers receive only the transaction data necessary to complete each payment.
• Identity verification providers: Third-party KYC and document verification services used to validate government-issued identification during the account verification process.
• Game providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player IDs to deliver game content. They do not receive your name, contact details, or payment information.
• Cloud infrastructure providers: Servers and databases used to host the kg999l platform and store player data securely, operating under strict data processing agreements.

3.2 Legal Disclosure

We may disclose your personal data to competent authorities — including law enforcement agencies, financial intelligence units, and courts — when required by applicable law, court order, or regulatory obligation. We will notify you of such disclosures unless legally prohibited from doing so.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of kg999l's business assets, your personal data may be transferred to the successor entity as part of that transaction. We will notify you in advance of any such transfer and of any material changes to the way your data is handled.

Your Data Rights

As a kg999l player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email us at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you at any time, free of charge. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Note that financial and KYC records must be retained for the statutory minimum periods even after account closure.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to us directly (e.g., account profile data), which you may transfer to another service.
• Right to Object: You have the right to object to processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling grounds.
• Right to Withdraw Consent: Where we rely on your consent to process data (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies and Tracking Technologies

kg999l uses cookies and similar tracking technologies to operate the platform, maintain your login session, and improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may be limited. Note that disabling security cookies may trigger additional verification steps to protect your account.

Changes to This Privacy Policy

kg999l reserves the right to update or amend this Privacy Policy at any time. When we make material changes — such as changes to the categories of data we collect, how we use it, or your rights under this policy — we will notify you via a prominent notice displayed on the platform and, where appropriate, via email to your registered address.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data. Your continued use of kg999l after any update constitutes your acceptance of the revised policy.

If you have questions about this Privacy Policy or about how kg999l handles your personal data, please contact us at [email protected]. We aim to respond to all privacy enquiries within 48 hours and to resolve substantive data rights requests within 30 days.